Terms & Conditions
Contain-It Self Storage Limited Terms and Conditions
1. These terms
1.1 What these terms cover. These are the terms and conditions on which we supply services to you.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes to the terms, please contact us to discuss.
2. Information about us and how to contact us
2.1 Who we are. We are Contain-It Self Storage Limited a company registered in England and Wales. Our company registration number is 05733979 and our registered office is at Cardinal House, 46 St Nicholas Street, Ipswich, Suffolk IP1 1TT. Our business address is at Old Station Works, Westerfield Road, Westerfield, Ipswich, Suffolk IP6 9AB. Our registered VAT number is 162 8594 79.
2.2 How to contact us. You can contact us by telephoning 01473 288851 or by writing to us at info@containitselfstorage.co.uk or Old Station Works, Westerfield Road, Westerfield, Ipswich, Suffolk IP6 9AB.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in the order form.
2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
2.5 Exclusion of other terms. These terms and any document expressly referred to in them including, without limitation, the order form constitute the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to their subject matter.
3. Our contract with you
3.1 How we will accept your order. Our acceptance of your order will take place when we confirm to you in writing you that we are able to provide you with the services set out in the order form, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the services. This might be because of the unavailability of a particular part of the service for the period requested or at the price quoted.
3.3 We only make collections / deliveries in England, Scotland and Wales. We will only collect from and make deliveries to addresses in England, Scotland or Wales. Unfortunately, we do not collect from or make deliveries to address outside of England, Scotland or Wales.
4. Your rights to make changes
If you wish to make a change to the services you have ordered on the order form please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the services, the duration of supply of the services or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
5. Our rights to make changes
We may change the services:
(a) to reflect changes in relevant laws and regulatory requirements; and
(b) to implement adjustments and improvements or to address any availability issues with the services.
If we do need to make any change to the services, we will notify you of the change as soon as reasonably practicable and shall endeavour to ensure that the services are as similar as possible to the service description on the order form.
6. Providing the services
6.1 When we will provide the services. We will begin providing the services on the box delivery date which is set out on the order form (“Services Commencement Date”). We will deliver the number of boxes required to the address as set out in the order form. Once you have loaded and sealed the boxes, we will collect the boxes from you on the agreed box collection date as set out on the order form. The services will continue for the period specified on the order form. If the services are required on an ongoing basis, please see clause 7.1 for details of when and how you can end the contract.
6.2 Collection and delivery. We will agree a time slot with you for collection and delivery of the boxes. If you are not at your address specified in the order form (or such other address as may be agreed by us in writing) when the boxes are delivered to your address at the end of the contract and no one is available to take delivery, we will leave you a note informing you of how to collect the goods from our premises or to re-arrange delivery. We may make a reasonable administration charge in such circumstances in respect of any unsuccessful delivery. We reserve the right to continue to charge the storage costs for each box for the period up to return or collection and such costs shall be rounded up to the nearest full month from the Services Commencement Date. If your goods are not collected or we have not heard from you within one month of the date of the unsuccessful delivery we reserve the right to dispose of the contents of the boxes by sale at public auction or by destruction unless a longer period has been agreed by us in writing. If we agree to deliver the boxes at the end of the contract to a different address than that specified in the order form which is further away from our premises than the address on the order form, we reserve the right to make an additional reasonable charge in respect of the additional mileage covered.
6.3 Further collection / delivery requirements.
(a) You must ensure that all collections and deliveries can conveniently be carried out by means of safe and adequate staircases, lifts, elevators and doorways.
(b) All boxes must be available for collection from the ground floor of the relevant address and will be delivered to the ground floor of the relevant address.
(c) There must be sufficient road access to, and parking facilities available at, the relevant address for our vehicle(s) to be able to collect and deliver the boxes.
(d) Either you or someone who is at least 18 years old and whom is authorised by you must be present at the relevant address for deliveries and collections during any agreed time slot.
6.4 If any of the provisions of clause 6.3 are not fulfilled then we may make a reasonable administration charge to you.
6.5 We are not responsible for delays outside our control. If supply of the services is delayed by an event outside our control then we will contact you as soon as reasonably possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.
6.6 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the services to you. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (see clause 8.1) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for not supplying any of the services if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
6.7 Reasons we may suspend the supply of services to you. We may have to suspend the supply of a particular service to:
(a) deal with technical problems or make minor technical changes;
(b) update the services to reflect changes in relevant laws and regulatory requirements; and
(c) make changes to the services as requested by you or notified by us to you (see clauses 4 and 5).
6.8 Your rights if we suspend the supply of services. We will contact you in advance to tell you we will be suspending supply of any of the services, unless the problem is urgent or an emergency. If we have to suspend a particular service, we will adjust the price so that you do not pay for the suspended service.
7. Contents of the boxes
7.1 You confirm that all goods to be stored by us in our boxes are either your own unencumbered property or that you have full and absolute authority from such persons for us to store the goods pursuant to the order.
7.2 Each box must weight no more than 3.2 kg.
7.3 We reserve the right to open any of the boxes stored with us under this contract at any time in the following circumstances (and where reasonably possible we will give you prior notification of this):
(a) if required to do so by the police, fire brigade, ambulance service, any order of any court of competent jurisdiction or any regulatory, judicial, governmental or similar body of competent jurisdiction;
(b) if we reasonably believe that any of the goods contained in the boxes are any of the prohibited items listed in these terms;
(c) if we reasonably consider it necessary in an emergency or to prevent injury or damage to any persons or property; or
(d) if we decide to dispose of the goods which are contained in the boxes pursuant to clause 6.2.
8. Your rights to end the contract
8.1 What do I need to do if the term of the contract is coming to an end.
(a) Fixed Term. Where the term specified on the order form is for a set fixed period, we will contact you approximately two weeks before the end of the fixed term to give you notice and arrange delivery of the boxes to the agreed address. If you do not contact us to arrange delivery of the boxes at least one week before the end of the contract, the contract will automatically be extended on a rolling monthly basis unless a further fixed term is otherwise agreed between us.
(b) Ongoing Term. If the services are provided on an ongoing basis, the contract will continue until you give no less than one week’s written notice to terminate this contract with such notice to expire at the end of a month (for the purposes of this clause “month” shall mean a contractual month which shall run from the Services Commencement Date) unless a different notice period has been agreed by us in writing.
8.2 You can always end the contract before the services have been supplied and paid for. You may contact us at any time to end the contract for the services, but in some circumstances we may charge you certain sums for doing so, as described below.
8.3 Consumer Cancellation Rights: If you are a “consumer” as defined under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Regulations”), you have a legal right to cancel the contract for the provision of one or more service(s) during the period ending on 14 days from the date on which the contract for the provision of services was entered into. If you exercise this right to cancel then the funds with which you purchased the service(s) will be refunded to you (subject to any deduction under clause 8.5).
8.4 Consumer Cancellation Rights – Notification: If you are a “consumer” as defined under the Regulations, to cancel the contract within the 14 day cancellation period referred to in clause 8.3, you will need to let us know that you have decided to cancel. The easiest way to do this is to e-mail us at info@containitselfstorage.co.uk confirming you have decided to cancel this contract. If you exercise this right to cancel then the funds with which you purchased the service(s) will be refunded to you (subject to any deduction under clause 8.5).
8.5 Consumer consent to provision of services during cancellation period. If you are a “consumer” as defined under the Regulations then you acknowledge and agree that by placing an order for the provision of services where the Services Commencement Date is within the 14 day cancellation period referred to in clause 8.3 you consent to us commencing the provision of our services immediately and that if you later cancel the provision of these services under the Regulations within the 14 day cancellation period you will be liable for the costs of all services provided by us in respect of the order made up to the date of cancellation.
8.6 What happens if you have good reason for ending the contract. If you are ending the contract for a reason set out at (a) to (d) below the contract will end immediately and we will refund you in full for any monthly periods which you have paid for but which have not been provided or have not been properly provided. The relevant reasons are:
(a) we have told you about an error in the price or description of the services you have ordered and you do not wish to proceed;
(b) there is a risk the services may be significantly delayed because of events outside our control;
(c) we suspend the services for technical reasons, or notify you that we are going to suspend them for technical reasons; or
(d) you have a legal right to end the contract because of something we have done wrong.
8.7 What happens if you end the contract without a good reason. If you are not ending the contract for one of the reasons set out in clause 8.6, then the contract will end immediately and we will refund any sums paid by you for any full months where the services have yet to be provided but we may deduct from that refund or, if you have not made an advance payment, charge you, reasonable compensation for the net costs we will incur as a result of your ending the contract.
9. Our rights to end the contract
9.1 We may end the contract if you break it. We may end the contract at any time by writing to you if:
(a) you do not make any payment to us when it is due and you still do not make payment within 5 days of us reminding you that payment is due; or
(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services.
9.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 9.1 we will refund any money you have paid in advance for services we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
9.3 We may stop providing the services. We may write to you to let you know that we are going to stop providing the services. We will use reasonable endeavours to provide you with sufficient advance notice of our stopping the services and will refund any sums you have paid in advance for services which will not be provided.
10. If there is a problem with the services
10.1 How to tell us about problems. If you have any questions or complaints about the services, please contact us. You can telephone us at 01473 288851 or write to us at info@containitselfstorage.co.uk or Old Station Works, Westerfield Road, Westerfield, Ipswich, Suffolk IP6 9AB.
10.2 Summary of your legal rights. See the box below for a summary of your key legal rights in relation to the services. Nothing in these terms will affect your legal rights.
| Summary of your key legal rights. This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website at www.adviceguide.org.uk or call 03454 04 05 06.
The Consumer Rights Act 2015 says: · you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it. · if you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable. · if you haven’t agreed a time beforehand, it must be carried out within a reasonable time. |